Client Interview & Office Operations

Client Interview & Office Operations

This lesson provides required training on client interview procedures, office workflow standards, and professional conduct expectations within Mitchell’s Tax & Financial Solutions.

All preparers must complete this lesson prior to conducting client interviews, collecting documentation, or initiating tax preparation services. Proper interview techniques and consistent office operations are critical to ensuring accuracy, compliance, and a high-quality client experience.

Purpose of This Lesson

The purpose of this lesson is to establish standardized procedures for interacting with clients, gathering required information, and managing client cases from intake through completion.

This lesson ensures all preparers:

• Ask complete and compliant interview questions

• Properly document client responses and disclosures

• Follow approved office workflows

• Maintain professionalism and confidentiality at all times

What This Lesson Covers

This lesson addresses key operational standards, including:

• Client intake and interview structure

• Required identity verification and documentation collection

• Income, dependent, and filing status questioning protocols

• Clear explanation of tax preparation services and limitations

• Handling incomplete or conflicting client information

• Office communication standards and professional conduct

• Documentation retention and internal file notes

All procedures demonstrated in this lesson reflect approved office policies and IRS due diligence requirements.

Interview Expectations

During all client interactions, preparers are expected to:

• Ask all required questions without assumption

• Avoid leading or suggestive questioning

• Request documentation to support all claims

• Clearly explain why information or documents are required

• Document interview notes accurately within the client file

Clients must never be coached, rushed, or advised to omit or alter information.

Office Operations & Compliance Notice

All client interviews and office operations must comply with IRS regulations, firm compliance policies, and confidentiality requirements. Failure to follow approved procedures may result in file rejection, compliance review, or restricted preparation privileges.

Completion of this lesson is required before a preparer may independently conduct client interviews or manage client cases.